MyGalaxyHow to report
- Open the chat, group or channel and tap ⋮ → Report. Choose a reason and send.
- To stop someone contacting you, tap ⋮ → Block.
- You can also write to info@transmony.com.
What happens next
Our team reviews every report, usually within 24 hours, and can warn, limit, suspend or close the account. We tell the person who reported when we have acted. Urgent risks to life are passed to the police.
Avoid scams
- MyGalaxy staff will never ask for your PIN, your 12 words or a payment.
- Be careful with messages that ask for money, gift cards or crypto, even from friends: check with them another way.
- Never share your recovery phrase. Anyone who has it can take your account.
Young people
MyGalaxy is for people aged 16 and over. Parents or carers who believe a younger child uses it can write to us and we will delete the account.
In an emergency
If someone is in immediate danger, call 999 in the UK (or your local emergency number) first.