MyGalaxyWho we are
MyGalaxy is run by TRANSMONY Limited, registered in England and Wales (company number 14513482), registered office Vyman House, 104 College Road, Harrow, HA1 1BQ, United Kingdom. We are the controller of your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Contact us about privacy at info@transmony.com.
The short version
- We do not show ads, sell your data or track you across other sites and apps.
- Direct chats, groups and calls are end-to-end encrypted. We cannot read them or listen in.
- You sign up with a username and a PIN. A phone number is optional.
- You can download your data and delete your account at any time in Settings.
What we keep, why, and our legal basis
| What | Why we use it | Legal basis (UK GDPR) |
|---|---|---|
| Username, display name, About text, profile photo | So people can find and recognise you. You choose who sees your photo, About and last seen. | Contract |
| Phone number (only if you add it) | So friends can find you. Hidden by default. | Consent (you can remove it) |
| Your devices' public keys and a PIN-protected key backup | To encrypt messages and let you sign in on a new device. Your PIN itself is not stored. | Contract |
| Messages and files | To deliver them to every device of the people in the chat. For direct chats and groups we only hold locked (encrypted) content that we cannot read. Channel posts and status updates are not end-to-end encrypted, and neither are calls while a guest link is active (shown with an open lock). | Contract |
| Who is in which chat, and when messages were sent | To deliver messages, show ticks and keep chats in order. | Contract |
| Contacts and nicknames you add in MyGalaxy | To show your contact list. | Contract |
| Logged-in devices (device name, last activity) | So you can see and log out your devices, and to protect your account. | Contract; legitimate interests (security) |
| Alert subscriptions | To send alerts when MyGalaxy is closed. Alerts show the sender's name, never the message text. | Consent (you allow alerts) |
| Location | Only when you share it in a chat, for the time you choose. | Consent |
| Reports and moderation records | To review reports and stop abuse. | Legitimate interests (a safe service); legal obligation |
| Error and security logs (no message text) | To fix problems and protect the service. Kept for 30 days. | Legitimate interests |
| Messages you send to our support | To answer you. | Legitimate interests |
"Find friends" compares the phone numbers in your phone's contacts with MyGalaxy accounts to show who is on MyGalaxy. The numbers are only compared and are not stored.
Who helps us run MyGalaxy
- Amazon Web Services: servers, database and file storage.
- LiveKit: carries voice and video calls. Calls are end-to-end encrypted, so LiveKit cannot hear or see them (guest calls are encrypted on the way only).
- Google, Apple, Mozilla and Microsoft: deliver alerts when the app is closed (no message text).
- Google Play: distributes the Android app; Google's own privacy policy applies to your Play account.
They act on our instructions only. We share data with others only when the law requires it, for example a valid order from a UK court or the police, and we check every request.
Data transfers
Your data is secured in encrypted mode. Where a provider processes data in another country, we use the safeguards UK law requires, such as UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.
How long we keep it
- Messages and files: until they are deleted. Delete for everyone and disappearing messages remove the content.
- Status updates: shown for 24 hours; you keep your own archive until you delete it.
- Your account: until you delete it. Deleting it removes your profile, username, phone number, status updates and keys, and takes you out of your groups.
- Closed reports: up to 1 year. Logs: 30 days. Support emails: up to 2 years.
Your rights
- Access: get a copy of your data (Settings → Profile & privacy → Download my data, or ask us).
- Correct: change your profile in Settings, or ask us.
- Erase: delete your account in Settings.
- Restrict or object to how we use your data, and data portability.
- Withdraw consent at any time, for example by turning off alerts or removing your phone number.
Write to info@transmony.com. We reply within one month. You can also complain to the UK Information Commissioner's Office (ICO): ico.org.uk, telephone 0303 123 1113.
How we protect your data
End-to-end encryption for direct chats, groups and calls, encryption on the way for everything else, encrypted storage, access for a small number of staff only, and regular security checks. We make no automated decisions with legal or similarly significant effects about you.
Children
MyGalaxy is for people aged 16 and over (or older if your country requires it). We do not knowingly collect data from younger children. If you believe a child under 16 uses MyGalaxy, write to info@transmony.com and we will delete the account.
This website
mygalaxy.global sets no cookies and uses no third-party analytics. We count page visits anonymously, without cookies: each page sends only its own address (for example /features.html) and whether you came from outside the site, and we keep only two totals per day (page views and visits). No IP address, device details or ID are stored, and nothing is saved in your browser. Browsers set to Do Not Track or Global Privacy Control are not counted. See the Cookie policy.
Changes
If we change this policy, we update the date above and tell you in the app when the change matters to you.